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The Facility Service Desk is available 24/7 for online service requests. Smarter Dependable Service The goal of Facility Services is to expedite your requests and make sure your needs are met through well-established processes, procedures, and service. With the online Service Solutions Desk, you can: Enter service requests Track progress of work orders View work order related reports Please enter a user name and password. User Name:   Password:       This web site is optimized for Internet Explorer 6.0 and above. Please note this web site may not operate correctly with other browsers.     Emergencies must be called in to service solutions at 1-866-532-9927. Web site and service desk portal system for use only by Rite Aid staff and approved vendors. ©Copyright and licensing agreement on file.